Returns and Replacement


What can I return?

You may return most new, unopened items sold and fulfilled by within 10 days of delivery for a full refund. If an item has been opened, you must contact for authorization to return.


Software and Special Orders may not be eligible for return. Contact to discuss.


Do I get a full refund?

If you received FREE Ground Shipping, the shipping cost will be deducted from your refund. Opened merchandise may be subject to a 15% restocking fee, as we cannot return it to the manufacturer but will have to sell it as used merchandise.


When will I get my refund?

Usually in about 2-3 weeks. Most refunds are processed in 3-5 days after we receive your merchandise and restock your return.


Does Photo Printer Outlet offer replacements and exchanges?

Yes. If you receive a damaged or defective item, please notify us within 5 days of shipping date. We’ll ship you a replacement of the exact item.


If you would like to exchange one item for another, this may be possible providing the original item is unopened and in saleable condition. Contact for details.